Buy with Confidence – Approved Contractors, Suppliers and Service Providers

In response to the many concerns about ‘rogue traders’ and doorstep scammers, a partnership of Local Authority Trading Standards Services (including Havering) have devised a Buy With Confidence’ Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

The scheme is simple to use, so for example if you are looking to get some tree works done, simply visit the website at https://www.buywithconfidence.gov.uk/, insert tree works, insert your post code and a list of Trading Standards approved operators will appear, all with additional information to help you in making a confident choice.

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records basic disclosure may also be required in some circumstances.

All prospective members are thoroughly vetted by Trading Standards staff before being invited to join the scheme. The performance of members of the scheme is continuously monitored via the Citizen’s Advice Consumer Service and through customer feedback. In the unlikely event that concerns are raised about a member appropriate action is taken with possible removal from the scheme.

Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.

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